Today I was sitting with my Internet Sales Manager discussing some challenges we have faced with a few salespersons at our two local dealerships. As we talked about training and
“No problem, I totally understand. It is a big decision and I wouldn’t want to rush you through it. Before you leave, can I ask you just one question? On a scale of 1 to 10,
There is a reason they aren’t buying. When dealing with retail customers we certainly must deal with rejection. We hear “no” much more often than we hear “yes”. The main
What is the secret of success? Throughout the world of RV sales, there are poor salespeople, adequate salespeople, and pretty good salespeople. Then, there are those for whom nothing goes wrong, it seems. These salespeople consistently outsell the competition and rarely lose a customer. What is the secret to their success?
Shut up and listen. People love to talk about themselves if you only give them a chance, but if you are talking the whole time, they never get a chance. Let them talk and you will discover exactly how they want to buy a RV instead of selling them a RV the way you want to sell them an RV. They need to believe it was their choice and not yours. Did you notice I said they need to believe? That’s right when you do your job right, they believe that it was their decision.