Shut up and listen. People love to talk about themselves if you only give them a chance, but if you are talking the whole time, they never get a chance. Let them talk and you will discover exactly how they want to buy a RV instead of selling them a RV the way you want to sell them an RV. They need to believe it was their choice and not yours. Did you notice I said they need to believe? That’s right when you do your job right, they believe that it was their decision.